![]() ![]() If a backup succeeds when the firewall and anti-virus programs are disabled, change your firewall and anti-virus settings so they don't block the backup software. Firewall and anti-virus programs which had not previously interfered with backups can receive updates which cause them to begin treating the backup software as a threat. Consult the help topics provided by your firewall and anti-virus programs to see how to do this. Temporarily disable your firewall and anti-virus programs.If you use a proxy server, verify that it is set correctly.For more information, see Changing Performance. Verify that your back up speed is set high enough to allow the backup software to back up.For more information, see Temporarily Stop Backing Up. Make sure that your backups are not suspended. For more information, see Back Up on a Schedule. If you are backing up on a schedule, ensure that it is set to start at a time when your computer is on.Consult the help topics provided with your computer's operating system to see how to verify your computer's power settings. The backup software cannot wake up a computer in those states. The computer cannot be turned off or in sleep, hibernate, standby or any similar mode. Verify that your computer is running and has an Internet connection at the time of the backup attempt.To troubleshoot backups which do not start or complete: (Mac) Click the Mozy backup software icon in the menu bar, then click Back up Now.Īs long as your account is in good standing, your files are still safe in the Mozy cloud.For more information, see Reenable the Mozy Backup Software Icon. Note: If you do not see the Mozy backup software icon, you may need to enable it. For more information, see Open the Backup Software on Windows through the Notification Area. (Windows) Right-click the Mozy backup software icon in the notification area, then click Start Backup.After attempting each of these resolutions, start a backup manually to see whether the issue is resolved. If backups do not succeed, there are some things you can do to attempt to resolve the issue. Pre-requisite: The Mozy backup software must be installed and your first backup must have completed successfully. ![]()
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